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Same. Barclays gave me an error in their app at the end of their account opening process, telling me to take an appointment at the branch, but telling me I can’

by cm2187 5y ago

Same. Barclays gave me an error in their app at the end of their account opening process, telling me to take an appointment at the branch, but telling me I can’t take an appointment, then sending me a welcome email. I tried calling them but I can’t get beyond their voice recognition system that doesn’t understand what I call about, and this is their premier banking experience. I must say that I have no idea whether I have an account with them or not right now. I also helped a friend who just arrived in the UK. The procedures are completely circular. You need a proof of address to open a bank account but you need to have a bank account to do anything that will give you a proof of address. As for natwest their account opening procedure involves printing a blank pdf form, filling it by hand and going to the branch with it. Welcome to 1999!

dazc 5y ago
> Barclays gave me an error in their app at the end of their account opening process, Don't take this personally, every Barclays customer experiences random error messages as an everyday benefit of banking with Barclays. The only good thing I can say is that they still have physical branches where you can walk in and talk to a person who is usually nice and helpful.
ricardobayes 5y ago
You can exchange your drivers licence and a tenancy agreement and those take care of the proof of address.
- PeterisP 5y ago
  Isn't that the whole circularity problem - in UK often you need a bank account before you can get a tenancy agreement.
semi-extrinsic 5y ago
When I opened an account with Barclays as an exchange student I was given a signed and stamped letter by the university and told to go to a specific Barclays branch nearby and ask for a specific person who would help me. I thought the whole circularity of the thing was just absurd, especially when on the other hand I could pay with contactless on the tube (very advanced at that time).

by cm2187 5y ago

dazc 5y ago

> Barclays gave me an error in their app at the end of their account opening process, Don't take this personally, every Barclays customer experiences random error messages as an everyday benefit of banking with Barclays. The only good thing I can say is that they still have physical branches where you can walk in and talk to a person who is usually nice and helpful.

ricardobayes 5y ago

You can exchange your drivers licence and a tenancy agreement and those take care of the proof of address.

PeterisP 5y ago
Isn't that the whole circularity problem - in UK often you need a bank account before you can get a tenancy agreement.

semi-extrinsic 5y ago

When I opened an account with Barclays as an exchange student I was given a signed and stamped letter by the university and told to go to a specific Barclays branch nearby and ask for a specific person who would help me. I thought the whole circularity of the thing was just absurd, especially when on the other hand I could pay with contactless on the tube (very advanced at that time).