That's really an excessive wait time, I'm sorry. We are working on better systematic approaches to this issue, but in the meantime, would you be willing to send

That's really an excessive wait time, I'm sorry. We are working on better systematic approaches to this issue, but in the meantime, would you be willing to send me your info so I can look at what's going on with the ticket? You can DM @plaiddev on Twitter or email customer-feedback@plaid.com