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Except "but we hope you will accept our apology" is not an apology. If they'd written "but we hope you will accept our apologies", it would have been an overly
by ghusbands 4y ago
Except "but we hope you will accept our apology" is not an apology. If they'd written "but we hope you will accept our apologies", it would have been an overly formal apology. In the informal tone they are otherwise using, saying "sorry" would have been most appropriate.