I was a hero briefly when I programmed the MFC copier at a govt agency to allow staff to scan to their desktop directly. This was one of those SUPER fancy ones

I was a hero briefly when I programmed the MFC copier at a govt agency to allow staff to scan to their desktop directly. This was one of those SUPER fancy ones (think 5 year overpriced contract with total cost of $120K) - it had every doc mgmt feature under the sun, but could ONLY be used for copying (no print, no scan no anything). Some update reverted system, and IT was unhappy when staff asked for the feature back. Team asked me to help, I said if IT has said no I dare not. So back they went to their old solution, which was to send someone 2x per day to a local copy shop and FAX at $3/page stuff they needed electronically in the computer, because they had a digital fax service they set up. I kid you not, this is the only in govt type thing. They ban scan to USB / scan to network etc, but then demand stuff be uploaded electronically to some new system - what are folks supposed to do. 90% its left hand right hand stuff. IT security folks don't talk to anyone and lock systems to nth degree (no scanning, no USB). Then someone else NEEDS paper available electronically for some reason (upload to a new system). The more money spent the worse it is because you can't actually talk to anyone. Once its $100M+ staff are just not in room there are so many layers.