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Having support that is able to resolve 2FA problem creates new issues - how to prevent attacker from social engineering their way around support to gain access

Having support that is able to resolve 2FA problem creates new issues - how to prevent attacker from social engineering their way around support to gain access to your account. It’s hard to verify the identity online, across borders. IMHO there’s no good answers on global scale. Identity should be handled on local level. Government already has process for issuing me new tokens even if I would loose all my existing ways of proving my identity. Local organizations know how to verify my identity using those tokens. I already put lots of trust on my own bank on this, so maybe they could also manage my digital identity.

0xbadcafebee 4y ago
Other providers do recovery by asking for a "secret code" that was only transmitted to you when you first signed up, or you can tell them to put a passphrase on your account. The first is more like a recovery code (but smaller), the latter is a second password you never use for anything else. Another solution is for users to upload identification documents when they sign up for the service. To recover your account, the service asks you to provide the documents again. This way it doesn't matter what the locality is, and you can provide literally anything (a picture of a duck!). Some providers have asked me to send a copy of my Driver's License before, but I don't think I had provided it to them before recovery, so that wasn't great. A couple startups are beginning to build "identity" products that I imagine will cover a lot of this space. I expect soon there will be one company that everyone uses for identity, and then rather than be at the mercy of GitHub, we'll be at the mercy of Sauron's Eye.