3 ms·

"So many people applied for their own CDs that Facebook had to send out an email indicating it was unable to comply with the requirement that it provide the inf

"So many people applied for their own CDs that Facebook had to send out an email indicating it was unable to comply with the requirement that it provide the information within a 40 day period." Has Facebook considered using benefits of modern technology and delivering the requested info electronically by, for example, setting up a web site where users could access/browse/download the requested info and may be even let some other users, like their friends, to access the info as well? :)

grecy 15y ago
The law requires they send a hard-copy. It's one of the little loop-holes.
mirkules 15y ago
This is a standard customer service trick - externalize the cost (time) and minimize business losses (disclosure of data). Make an action difficult enough to discourage more casual users but stay within the legal limit. This is why checks take up to 14 business days to clear (to make a quick buck in those days), why you have to wait 30 minutes on hold "for the next available representative" (to discourage you calling in), and why most rebates are mail-in (in hopes that you will forget).
- shabble 15y ago
  I seem to recall (although perhaps folklore) that the GPL condition "[...] by the Corresponding Source fixed on a durable physical medium customarily used for software interchange." was a response to someone trying to get away with offering the source as hundreds or thousands of printed pages to discourage people
RexRollman 15y ago
Hack, look how difficult Facebook makes it to delete your account. When I deleted mine a while ago, I only found the link to do it after finally searching their online help (it wasn't in the account management section), and even then there was a waiting period before it actually deleted. Of course, in light of reading about this, I sometimes wonder if Facebook really deleted the information contained in my old account.

grecy 15y ago

The law requires they send a hard-copy. It's one of the little loop-holes.

mirkules 15y ago

This is a standard customer service trick - externalize the cost (time) and minimize business losses (disclosure of data). Make an action difficult enough to discourage more casual users but stay within the legal limit. This is why checks take up to 14 business days to clear (to make a quick buck in those days), why you have to wait 30 minutes on hold "for the next available representative" (to discourage you calling in), and why most rebates are mail-in (in hopes that you will forget).

shabble 15y ago
I seem to recall (although perhaps folklore) that the GPL condition "[...] by the Corresponding Source fixed on a durable physical medium customarily used for software interchange." was a response to someone trying to get away with offering the source as hundreds or thousands of printed pages to discourage people

RexRollman 15y ago

Hack, look how difficult Facebook makes it to delete your account. When I deleted mine a while ago, I only found the link to do it after finally searching their online help (it wasn't in the account management section), and even then there was a waiting period before it actually deleted. Of course, in light of reading about this, I sometimes wonder if Facebook really deleted the information contained in my old account.