I think the issue isn't if the taxi driver actively likes a guy but more if the person does something so egregious to leave a deeply negative mark (or at least

I think the issue isn't if the taxi driver actively likes a guy but more if the person does something so egregious to leave a deeply negative mark (or at least that's how I would use such a report from a taxi driver). Stress is a reasonable excuse, but it's also reasonable for many jobs to require a minimal level of curtesy even under stress, especially in a highly collaborative environment