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It's appropriate to pick on UHC here but a lot of this insanity derives from rulemaking by Health & Human Services and Center for Medicare/Medicaid Services wit
by duffpkg 4y ago
It's appropriate to pick on UHC here but a lot of this insanity derives from rulemaking by Health & Human Services and Center for Medicare/Medicaid Services with a healthy dose of legacy everything thrown in. Even if you really wanted to fix this in an overall way you cannot without acts of congress, rulemaking by federal departments and individual legislation in each of the states and local medical jurisdictions. UHC has no inventive to make it easy to submit a claim but likewise they realize the futility of expending a lot of resources to make it the tiny bit better that current regulation would permit.
I am author of Hacking Healthcare for O'Reilly, 20+ years experience building and managing health systems
- 1986 4y agoThanks for writing Hacking Healthcare! It's been an incredibly helpful resource working in healthtech.
- xenadu02 4y agoHmmm almost none of the process has to do with HHS. UHC could make this a lot easier. That's why we submit via mail instead - that makes it their problem.
- reverius42 4y ago> UHC has no inventive to make it easy to submit a claim Interestingly, though, they do have an incentive to make it hard to submit a claim!
- mumblemumble 4y agoMaybe, but, even so, how is it that they manage to be so much worse about this than BCBS is?
- astura 4y agoI know it's really fashionable to blame the government for everything but the government doesn't require broken websites, confusing workflows, and excessive redirects.