4 ms·

The cleaning fees not being included in the first sort / visible price is ridiculous.

by onphonenow 4y ago

atlasunshrugged 4y ago
I agree, I guess I'd call that a dark pattern or misleading, but fraud to me implies illegality edit: grammar
- fshbbdssbbgdd 4y ago
  I’d say if the fee isn’t disclosed before you confirm the transaction, it’s fraud. If they just show you a teaser rate then add the fee when they show the total, it’s slimy but par for the course.
seattle_spring 4y ago
They are included unless you don't include dates. Why would you be searching for a place without dates?
enra 4y ago
The fees are included in the nightly/total price if you include dates for the search. It's challenging to show the cleaning fees without the length of stay or would have to show the nightly price + fees all the time and it would get kind of confusing. I think there is now the total price if you click that it shows you the break down. Context: I used to work at Airbnb, and some point designed one version those listing cards as well. There was never a goal to have some dark pattern choice not to include the fees or somehow try to mislead users. There is just limited space for the price. Also each city, country and might have different fee structures and pricing regulation so we actually had to design the card as something supports those different cases. Like in Australia you always have to show total price where as in US it's common for hotels to show nightly price without taxes or resort fees. In some cities or countries there is now a tourist fee. Unlike in hotels where the cleaning fee is included in the price, on Airbnb, the host sets it. Also each rental is unique like one might be 10 bedroom house with pool and jacuzzi and some might be one bedroom rooms so the cleaning needs vary. Also in some places cleaning is very cheap and some places it's very expensive to get someone to clean your house.

The cleaning fees not being included in the first sort / visible price is ridiculous.

atlasunshrugged 4y ago

I agree, I guess I'd call that a dark pattern or misleading, but fraud to me implies illegality edit: grammar

fshbbdssbbgdd 4y ago
I’d say if the fee isn’t disclosed before you confirm the transaction, it’s fraud. If they just show you a teaser rate then add the fee when they show the total, it’s slimy but par for the course.

seattle_spring 4y ago

They are included unless you don't include dates. Why would you be searching for a place without dates?

enra 4y ago

The fees are included in the nightly/total price if you include dates for the search. It's challenging to show the cleaning fees without the length of stay or would have to show the nightly price + fees all the time and it would get kind of confusing. I think there is now the total price if you click that it shows you the break down. Context: I used to work at Airbnb, and some point designed one version those listing cards as well. There was never a goal to have some dark pattern choice not to include the fees or somehow try to mislead users. There is just limited space for the price. Also each city, country and might have different fee structures and pricing regulation so we actually had to design the card as something supports those different cases. Like in Australia you always have to show total price where as in US it's common for hotels to show nightly price without taxes or resort fees. In some cities or countries there is now a tourist fee. Unlike in hotels where the cleaning fee is included in the price, on Airbnb, the host sets it. Also each rental is unique like one might be 10 bedroom house with pool and jacuzzi and some might be one bedroom rooms so the cleaning needs vary. Also in some places cleaning is very cheap and some places it's very expensive to get someone to clean your house.