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I feel this way about most utilities I deal with. TMobile and Comcast both have terrible UX for their websites. PG&E is a bit better, but only in that it's bett
by d4mi3n 4y ago
I feel this way about most utilities I deal with. TMobile and Comcast both have terrible UX for their websites. PG&E is a bit better, but only in that it's better organized.
I'd love for more services to have simpler interfaces. I honestly feel the web in general is over-complicated for most day-to-day tasks. This may just me being grumpy about the volume of poorly implemented single page apps I run into.
- goldcd 4y agoOh, you've just picked another of my personal scabs there. "We'd like you to use our website, but we don't take it seriously" You know the companies, they stick up your renewal quote 20% and hope you'll not notice. You go to their web-site, and there's just an "accept" button. You enter 'web-chat and after 30 mins, they'll knock it down to an 18% increase" Then you phone them and after some endless messages around "have you tried using our website" you can eventually escalate it through a few phone operators around the world to 'on-shore-customer-retention", who'll knock it down to an inflationary 3% increase. Feel all this could easily be replaced by some 30 min online IQ test - I'd still waste the same time, but at least it would cost them less to retain me.
- robertlagrant 4y agoYou could also volunteer to train their negotiation AI, to be used in future years. Or perhaps you did!