> This is one area where incentives don't align correctly for open source projects that offer commercial support. This is true in some[0] cases. It's also true

> This is one area where incentives don't align correctly for open source projects that offer commercial support. This is true in some[0] cases. It's also true that documentation is key source of customer acquisition and retention. Projects get traction by making it useful out of the box[1] for some use-cases, making it appealing for hackers to config and extend, teasing features the former would pay for and the latter could figure out the buy v build. Projects that do this well also learn shittons from real-world usage and feedback informing their roadmap and new opportunities to pursue. [0] True when the perspective is "If we make the docs too good we're losing revenue" / "Everyone using Feature X gratis is a loss in MRR." It's an understandable view that's held widely. It's not often a significant revenue factor in my experience, and ~never when accounting for product and market insights gained by wider adoption. [1] https://news.ycombinator.com/item?id=31259034 https://news.ycombinator.com/item?id=31259034