3 ms·
You should reward only based on customer satiesfaction and adoption.
by sytelus 4y ago
You should reward only based on customer satiesfaction and adoption.
- somethoughts 4y agoAgree - one feature that is missed w.r.t. long term customer satisfaction and adoption is long term support for previously delivered features. This is exacerbated when product managers/SW teams are mostly measured on new feature delivery metrics. The full feature lifecycle and reducing bus-factor across the entire existing product feature set is rarely considered as its not generally captured in OKR metrics.
- gkop 4y agoYou could count the number of customer complaints. Oh wait, we’re talking about Google..