Excellent question. Esp. the final bit where you ask about 'the business value'. It is actually closer to just 'value' - as experienced by the users. If you ar

Excellent question. Esp. the final bit where you ask about 'the business value'. It is actually closer to just 'value' - as experienced by the users. If you are in a position where you see piling up complexity does not bring in more satisfied users and more money that is a great time to set up a simpler competitor that will do things on the cheap in a less complex way.