Ultimately, the customer isn't the user. It is the network who are terrified that Johnny's parent is going to go to the papers screaming about how the evil phon

Ultimately, the customer isn't the user. It is the network who are terrified that Johnny's parent is going to go to the papers screaming about how the evil phone company corrupted their innocent child. That's all it is there for - to protect the network. You're not kidding. The biggest fear is a parent complaining because a library or school filter fails. People really don't give a damn what a hard problem it is nor do they care that browsers are starting to add counter measures to skip over ISP filtering. Doesn't matter if you don't have control of the laptop, you are still to blame. At this point, I wonder what the next generation of filtering software is going to do.