I wonder what the disconnect is that causes people to blame Vodafone for content requested over their network, but not Royal Mail for the content that arrives i

I wonder what the disconnect is that causes people to blame Vodafone for content requested over their network, but not Royal Mail for the content that arrives in their mailbox, or Google/Chrome for the content of webpages, or Dunder Mifflin for content printed on paper. Has that ever actually happened, or is it just corporate risk aversion?