I've done this too (commenting with the ticket # - well, link to ticket), and it's worked quite well for me/us. It's fairly easy to follow the link & check on i

I've done this too (commenting with the ticket # - well, link to ticket), and it's worked quite well for me/us. It's fairly easy to follow the link & check on it, and it can also serve as a tombstone for why a particular issue isn't being addressed.