> because he thought his problem was a special snowflake I think this is the heart of the issue. Of course everyone thinks their problem is a special snowflake

> because he thought his problem was a special snowflake I think this is the heart of the issue. Of course everyone thinks their problem is a special snowflake, otherwise they wouldn't invest resources into solving it. The job of us developers is to distill the essence of it and generalize the rest. But it's something I've always struggled to communicate with the business side. Either I "just don't get it", or they take generalization to mean I want to drown them in configuration.