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> run out of burstable IOPS but RDS is still partway through a background mirror operation. This is a very good point. Will check. > If you have RDS Enhanced
by ruben81adelaide 4y ago
> run out of burstable IOPS but RDS is still partway through a background mirror operation.
This is a very good point. Will check.
> If you have RDS Enhanced Monitoring turned on do look at these metrics.
We don't have it enabled yet, but point taken.
> This is where having an AWS TAM is helpful - you can get them to re-esculate the support issue for a second opinion.
We currently have "Business". I requested support to escalate internally and he said that he could not.
The difference with the next level would be "Enterprise On-Ramp" ( https://aws.amazon.com/premiumsupport/plans/?nc=sn&loc=1 https://aws.amazon.com/premiumsupport/plans/?nc=sn&loc=1 )
By checking the differences, looks like if we move to the next support we gain the following stuff:
- Business-critical system down: < 30 minutes
- A pool of Technical Account Managers to provide proactive guidance, and coordinate access to programs and AWS experts - I think that we have already this service via our account manager.
- Concierge Support Team - no idea what is this. I will check, but if anybody has any option whether this is worth it from experience, I would like to know.