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Painful. Great they got their stuff back but apparently it takes knowing people at google to get stuff done beyond the 'sorry we can not answer further emails a
by 0x12 15y ago
Painful. Great they got their stuff back but apparently it takes knowing people at google to get stuff done beyond the 'sorry we can not answer further emails about this'.
I understand that there are limits to what technical support you can offer your end users but the fact that someone is a reporter with 'access' should not be the determining factor in who does and does not get back their email after a hack (which is a large word, account compromised would be a better description) like this.
- 01Michael10 15y agoI think it's incredible anyone would think a free service should be expected to recover six years of email. I would rather Google delete my email permanently when I empty my trash and do my own backups.
- eli 15y agoErr, I wouldn't. If you don't trust Google with your old messages, then why do you have a gmail account at all?
- sliverstorm 15y agoSo they must either be the Fort Knox/Iron Mountain of email, or else there is no reason whatsoever to use them?
- eli 15y agoNo, but I can't think of any additional threat that Google keeping backups of your mail exposes you to that just using Google as your email provider doesn't also expose you to. If you don't trust them to keep your email backups safe, you shouldn't be using them.
- tsycho 15y agoI agree with you, but I think that this was within the 30-day permanent-delete-from-trash window. If you are saying that the the 30-day window is too long, that's a reasonable opinion. Maybe Gmail could offer a user-settable window length, with the default at 30, while more savvy users who trust their own email management could set it to zero. Update: I would even be willing to pay Google for extra features such as the above, and more importantly, for guaranteed/quicker support from them if anything goes wrong.
- alttag 15y agoBut the problem with a user-settable window is that a supposed hacker could set it to zero, then delete--which is exactly one of the use cases the "undelete project" desires to handle.
- carussell 15y agoDon't allow the new window to take effect until the length of the old window has lapsed. I.e., make the window apply not just to deletion, but also to the window setting itself.