3 ms·
Much of conflict is avoided when switching from 2nd person to 1st person point of view: 1) you're not delivering on time 2) I see a delay in progress for 1),
by musesum 4y ago
Much of conflict is avoided when switching from 2nd person to 1st person point of view:
1) you're not delivering on time
2) I see a delay in progress
for 1), the speaker interjects an implicit judgment which the receiver has to defend against or quietly accept under duress.
for 2), the topic shifts from the receiver to the work; both parties are on the same team working towards the same goal.
- jimkleiber 4y agoYes! Exactly what I was thinking. Also to take it even further, shifting into the 1st-person emotional. 1) you're not delivering on time 2) I see a delay in progress...3) I feel frustrated that the project is not yet done. or go even further and include the 2nd-person (imagined and uncertain) emotional... 4) I feel frustrated that the project is not yet done and I imagine maybe you're feeling frustrated as well or maybe overwhelmed, I don't know. I find 4 works SO well. especially if I add a 5th version in there, including a phrase to express love/care/unity... 5) I feel frustrated that the project is not yet done and I imagine maybe you're feeling frustrated as well or maybe overwhelmed, I don't know. I just want to let you know that I'm here for you.