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> During this incident, we missed our RTO but met our RPO. You missed your recovery time objective by ~2 weeks and did not properly communicate the issue from
by bigbluedots 4y ago
> During this incident, we missed our RTO but met our RPO.
You missed your recovery time objective by ~2 weeks and did not properly communicate the issue from senior management until around a week into the outage. It is great to hear about how the company plans to do better, let's see how the next outage improves things.
- solatic 4y agoNoting that they met their RPO is technically correct but tone-deaf. Nobody cares that you lost very little customer-submitted data if customers rely on you (mission-critical) to continue to accept data, and the outage prevented that.
- hobs 4y agoThat's simply not true, its just not good enough - if you lost customer data as well people would be livid.