Of course, this is a part of public relations for a corporation. But usually when we people talk about "corporate pr" they talk about weasel words, non-committ

Of course, this is a part of public relations for a corporation. But usually when we people talk about "corporate pr" they talk about weasel words, non-committal statements, and deflecting blame away from them. I think this PIR does a decent job of acknowledging the mistakes they make and how they can improve.