Listening is an underrated skill. We all place our attention (and thus the direction of problem solving) onto differing aspects of a situation. It takes a while

Listening is an underrated skill. We all place our attention (and thus the direction of problem solving) onto differing aspects of a situation. It takes a while to actually listen, learn those attentional perspectives, and get groups to holistically search for answers. Likewise, it takes time for team members to feel heard even when the manager answers with "You and I are not in agreement over solution X".