> I'm sure this eats way more time than if they just spent a couple of hours every now and then working with and asking things of the people who do the actual w

> I'm sure this eats way more time than if they just spent a couple of hours every now and then working with and asking things of the people who do the actual work. > It's something one ought to do all the time, to better serve the people one is there to serve. IME, it seems like most managers believe that you are supposed to serve them, which I think gets right to the heart of whats wrong in many organizations.