> Those things don't require much hard work or intelligence They really do. It's different from the work or intelligence you apply to technical problems, but i

> Those things don't require much hard work or intelligence They really do. It's different from the work or intelligence you apply to technical problems, but it's there. What you call 'street knowledge' and savvy judgment is commonly known as 'emotional intelligence'. (Your terms are way cooler, though ;) The "hard work" part is also often on the emotional side. Everything you need to do includes a "how will that make the person feel, and do I want that" component.