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One of the most valuable things I've found is not to talk to your users but to watch them. And by watch I mean sit beside them / screen share with them as they
by r_hoods_ghost 4y ago
One of the most valuable things I've found is not to talk to your users but to watch them. And by watch I mean sit beside them / screen share with them as they use your product and get them to talk you through what they are trying to do, and then get them to explain to you why they are doing it the way they are. If users consistently struggle to do something or find something frustrating or non obvious then you have an issue with your design, even if to you it is obvious or you are sure you are doing things the "right" way. If you don't have any users yet then pay someone to try to use your software to perform the basic tasks without any instruction
- olvy0 4y agoI agree, I also try to do this. I use support calls as an excuse to also ask users about things they are bothered with. I must say that lately I've been feeling overwhelmed with existing bug reports so it's hard to force myself to solicit even more potentially bad feedback from users. I've found this video [0] to be kind of helpful, although the focus is somewhat different than OP's question, it's more of a general advice and patterns for UX people. [0] https://www.youtube.com/watch?v=4lq0zFDb3Xg https://www.youtube.com/watch?v=4lq0zFDb3Xg