5 ms·

Looks like a simple UI issue, no biggie. They are used to way worse, and barely recoverable, issues created by people without a clue. Horrible sector to work in

Looks like a simple UI issue, no biggie. They are used to way worse, and barely recoverable, issues created by people without a clue. Horrible sector to work in.

mwint 4y ago
Sounds like you might have some entertaining stories?
- jacquesm 4y ago
  Once upon a time in the dark ages of IT a Dutch bank made a mistake in their interest calculations. One alert customer noticed the error and notified the bank but that was not before 100's of thousands of people received papers with the wrong amounts on them (in favor of the bank). That took a while to correct.
  - pards 4y ago
    I worked at one FI in Australia that shipped a bug that impacted interest payments, except in this case they used the wrong 'from' date: the account opening date instead of the last interest date. Some long-standing accounts received very large cheques (it was the 90s, so yes, cheques). The FI gave the customers the choice to either return the cheques or have future interest payments withheld. Surprisingly the vast majority simply returned the cheques. We had to write additional code to clawback the interest on the other accounts. I doubt if the FI would have had any recourse if people had just closed their accounts and kept the cheque but to the best of my knowledge nobody did.
- Copenjin 4y ago
  At some point they stop being entertaining and you just want to forget :)
netsharc 4y ago
Just realized if it's not UI, then: Current balance: -1,000,000. Debit: Spent money at Koenigsegg (a Swedish car brand), new balance: -1 billion. Patch: flip - to +: new balance: 1 billion
judysjacket 4y ago
Not just a visual bug. People tried buying things and had their purchases denied.
dagw 4y ago
It's not a UI issue. People that are affected by this cannot use their debit cards in stores or withdraw cash at ATMs or banks. People are having to borrow money from friends and colleagues to buy food for the weekend.
- Moru 4y ago
  Except that people don't have paper money at home any more so friends promise to show up with food boxes for the weekend. We live in a very digital dependent state by choice. It has benefits but also side effects.
  - ChuckNorris89 4y ago
    This is definitely fuel for Germany and Austria where cash is used everywhere almost exclusively.
    - curiousfab 4y ago
      It has changed a lot over the last few years. In a typical supermarket in Berlin you will see that the majority of customers pays electronically, these days. Adoption rates may be lower among older people and in rural areas, though.
      - ChuckNorris89 4y ago
        Berlin is not really as conservative as the rest of Germany, especially that so many foreigners live there which makes it seem so much more progresive and is not representative for the whole ~80 million people country but is more of an outlier (even Germans will tell you that Berlin isn't very 'German'). If you go to smaller cities the situation is vastly different. In Austria I only see cash being exchanged at the supermarket and when I see someone paying by card or, God forbid, phone or watch, it's most likely a foreigner form another country where cash payments are not popular rather than a local who went cashless.
        4y ago

Looks like a simple UI issue, no biggie. They are used to way worse, and barely recoverable, issues created by people without a clue. Horrible sector to work in.

mwint 4y ago

Sounds like you might have some entertaining stories?

jacquesm 4y ago
Once upon a time in the dark ages of IT a Dutch bank made a mistake in their interest calculations. One alert customer noticed the error and notified the bank but that was not before 100's of thousands of people received papers with the wrong amounts on them (in favor of the bank). That took a while to correct.
- pards 4y ago
  I worked at one FI in Australia that shipped a bug that impacted interest payments, except in this case they used the wrong 'from' date: the account opening date instead of the last interest date. Some long-standing accounts received very large cheques (it was the 90s, so yes, cheques). The FI gave the customers the choice to either return the cheques or have future interest payments withheld. Surprisingly the vast majority simply returned the cheques. We had to write additional code to clawback the interest on the other accounts. I doubt if the FI would have had any recourse if people had just closed their accounts and kept the cheque but to the best of my knowledge nobody did.
Copenjin 4y ago
At some point they stop being entertaining and you just want to forget :)

netsharc 4y ago

Just realized if it's not UI, then: Current balance: -1,000,000. Debit: Spent money at Koenigsegg (a Swedish car brand), new balance: -1 billion. Patch: flip - to +: new balance: 1 billion

judysjacket 4y ago

Not just a visual bug. People tried buying things and had their purchases denied.

dagw 4y ago

It's not a UI issue. People that are affected by this cannot use their debit cards in stores or withdraw cash at ATMs or banks. People are having to borrow money from friends and colleagues to buy food for the weekend.

Moru 4y ago
Except that people don't have paper money at home any more so friends promise to show up with food boxes for the weekend. We live in a very digital dependent state by choice. It has benefits but also side effects.
- ChuckNorris89 4y ago
  This is definitely fuel for Germany and Austria where cash is used everywhere almost exclusively.
  - curiousfab 4y ago
    It has changed a lot over the last few years. In a typical supermarket in Berlin you will see that the majority of customers pays electronically, these days. Adoption rates may be lower among older people and in rural areas, though.
    - ChuckNorris89 4y ago
      Berlin is not really as conservative as the rest of Germany, especially that so many foreigners live there which makes it seem so much more progresive and is not representative for the whole ~80 million people country but is more of an outlier (even Germans will tell you that Berlin isn't very 'German'). If you go to smaller cities the situation is vastly different. In Austria I only see cash being exchanged at the supermarket and when I see someone paying by card or, God forbid, phone or watch, it's most likely a foreigner form another country where cash payments are not popular rather than a local who went cashless.
      - 4y ago