A lot of IT people have very detail oriented memories. If they remember you had an issue, they usually watch out for you within some X amount of time period so

A lot of IT people have very detail oriented memories. If they remember you had an issue, they usually watch out for you within some X amount of time period so if there is a follow-up its short and sweet, not drawn out, its all about doing the least amount of effort for the most amount of work. If you've ever seen the IT crowd, I'm talking mimeograph here.