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> It seems like a binary customer experience I agree. This is a side effect of automation. You are either part of the 80% the process is optimized for, or you'
by version_five 5y ago
> It seems like a binary customer experience
I agree. This is a side effect of automation. You are either part of the 80% the process is optimized for, or you're an edge case that nobody cares about because you're outside the cost/benefit calculation. I hate it too, but I think the only recourse is not to buy from places that behave this way.
- hnthrow234 5y agoAbsolutely an algorithmic issue and your comment about edge cases is spot on. But when the algorithm flags an edge case, whatever happened to manual review by a human? In this case, any human looking at this transaction would have found nothing unusual. I'm pretty sure there is a Black Mirror episode where someone ends up becoming an "edge case" and it all goes downhill from there. I haven't actually watched it but have read about it referenced in many similar contexts so maybe someone knows the actual episode.
- bryan_w 5y ago>Also, my account has several hundred dollars of gift card credit that I've been using for purchases, including necessities like groceries, and that is inaccessible when it is locked. I'm a human and I find that unusual enough to close down your account. Especially if those gift cards came from all over the world. That's a common MO for scammers. You probably should just submit the paperwork and move on with life.
- hnthrow234 5y agoTrue, gift cards can be scammy, but in this case, Amazon calls it "gift card" but it is basically just Amazon credit I have loaded onto my own account with my own credit card that I've already used on tons of prior orders. So it's a known entity.