Have you considered simply putting a feedback button or link to a survey? It's interesting I have no problem communicating with all of my users because my proj

Have you considered simply putting a feedback button or link to a survey? It's interesting I have no problem communicating with all of my users because my project is a live chat app. But one thing I noticed is there are countless things people want, so much that it can become challenging to filter them down and choose which ones are valid or should have priority. Another issue is the conversations can be dispersed, so really it makes me think having a dedicated feedback button is still the best option even in my case.