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Back in 2015 I noticed SaaS companies asking for in-app feedback and started compiling screenshots. Here are 51 examples from companies like Shopify, YNAB, Cus
by kareemm 4y ago
Back in 2015 I noticed SaaS companies asking for in-app feedback and started compiling screenshots. Here are 51 examples from companies like Shopify, YNAB, Customer.io, Stackshare, Mailgun, and more compiled over the past 7 years:
https://www.savio.io/blog/how-saas-companies-get-in-app-product-feedback/ https://www.savio.io/blog/how-saas-companies-get-in-app-prod...
At my co we ask for feedback:
0. When someone books a demo (email)
1. When a user signs up (in-app and via email)
2. When a user converts from trial to paid (email)
3. When a user cancels (email)
We also:
1. Use Intercom and lots of feedback comes in there
2. Have several in-app callouts to vote on features on our voting board or contact support
3. Close the loop with customers when we ship a feature they asked for, and ask for feedback
We could definitely do a better job on the in-app feedback collection side.