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NewRelic being predatory again, nothing new to see here. I'll let our account rep know that this makes us hate them even more. When they changed their billing

by aeyes 5y ago

NewRelic being predatory again, nothing new to see here. I'll let our account rep know that this makes us hate them even more. When they changed their billing to be per user our bill went up 20x for no additional value. Unfortunately I haven't found a better APM product that ticks all the boxes yet. I don't care about anything else but they don't understand that. And APM hasn't seen a single new feature in the 5 years I have used it. Stop taking my money to develop features I don't care about.

bovermyer 5y ago
Yeah, APM is the only reason to use New Relic. There are other options out there, but surprisingly few open source ones. I know APM is hard, but...
- deleted 5y ago
  [deleted]
- ksaxena 5y ago
  Try this: https://github.com/SigNoz/signoz https://github.com/SigNoz/signoz
  - aeyes 5y ago
    I checked the demo videos, it looks like it has the same problems I have with most NewRelic competitors: Too much focus on traces. In a high-throughput distributed system, traces start being mostly noise due to random latency spikes which are usually not very interesting. NewRelic is a lot more focused on the average but it breaks it down nicely so that you know where to start optimizing code. I rarely look at the p95 traces to do that.
    - philliphaydon 5y ago
      I use raygun for our .net websites. I found Long outstanding issues that new relic never picked up and queries that were n+1 or just slow. New relic collects a lot of data but it really is a lot of noise. We dropped new relic because it kept modifying requests in one of apis that caused the result api to be corrupted and new relic ghosted us when unable to fix it.
  - bovermyer 5y ago
    That's not an APM. It's just distributed tracing. A real APM cares more about profiling program execution than it does HTTP requests. I need to see function calls, not just HTTP requests.
- mark_story 5y ago
  Sentry's hosted and self-hosted options offer APM, and the source is open with an eventually permissive license. (disclosure: I work for Sentry)
  - aeyes 4y ago
    Sentry is not APM, when I last tested the product it looked like randomized tracing comparable to Datadog. Edit: I looked at the docs, Sentry still has a sample rate parameter so this product can't give you the same results. With NewRelic I can have 100M transaction per day and then I have a single different transaction once every day and I can be sure that the agent will pick it up - always. With sampling you don't get that. Tracing gets you more depth but I seldom need that, I want APM and I only need tracing for a very very low percentage of transactions.
aasasd 5y ago
> I'll let our account rep know that this makes us hate them even more. “Glad we could help! Just remember to continue making regular payments.”
shyn3 5y ago
Their new pricing definitely was higher but was awesome because we could use all their tools. DataDog is a nightmare and every other tool which nickels and dimes you. I love that they charge per GB and admin user. edit: We had to resort to using APM on a portion of the farm but this allowed us to use it on all of it and finding issues was way faster. Incidents by level 1 were resolved faster as well and that was huge for global teams SLA.
deleted 5y ago
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lupire 5y ago
why do you hate them for being, in your own opinion, the best in the world?
- aeyes 5y ago
  The APM product hasn't seen any new features in the 5+ years I have used it. The new UI that they have been working on for years even removed features, luckily you can still switch back to the old UI. APM is the product which got them off the ground, now they hardly care about it. Yet they have no problem raising prices beyond 10x for certain usage patterns. And its not really negotiable either. I understand that they want to make money, but we are paying hundreds of thousands more, not just a few thousands. And we get exactly the same product we had 5 years ago. People are equally annoyed about the Datadog pricing model but at least there, I don't pay for what I don't use and I only pay for data ingested. NewRelic has the per user pricing model for one single reason: They want to upsell everything else on their platform because you are already paying for the users. Ingesting logs by default is just another way of costumer unfriendly upselling.
sleiben 5y ago
We had the same issue and were so frustrated, that we decided to move to DataDog. Yes, the NewRelic APM UI/UX is better but you get used to DDs pretty fast too. And log management is better on DD side actually. A fancy APM UI isn’t worth it to tolerate these dark business patterns which they try (or just do) all the time IMO. We didn’t regret the decision.

by aeyes 5y ago

bovermyer 5y ago

Yeah, APM is the only reason to use New Relic. There are other options out there, but surprisingly few open source ones. I know APM is hard, but...

deleted 5y ago
[deleted]
ksaxena 5y ago
Try this: https://github.com/SigNoz/signoz https://github.com/SigNoz/signoz
- aeyes 5y ago
  I checked the demo videos, it looks like it has the same problems I have with most NewRelic competitors: Too much focus on traces. In a high-throughput distributed system, traces start being mostly noise due to random latency spikes which are usually not very interesting. NewRelic is a lot more focused on the average but it breaks it down nicely so that you know where to start optimizing code. I rarely look at the p95 traces to do that.
  - philliphaydon 5y ago
    I use raygun for our .net websites. I found Long outstanding issues that new relic never picked up and queries that were n+1 or just slow. New relic collects a lot of data but it really is a lot of noise. We dropped new relic because it kept modifying requests in one of apis that caused the result api to be corrupted and new relic ghosted us when unable to fix it.
- bovermyer 5y ago
  That's not an APM. It's just distributed tracing. A real APM cares more about profiling program execution than it does HTTP requests. I need to see function calls, not just HTTP requests.
mark_story 5y ago
Sentry's hosted and self-hosted options offer APM, and the source is open with an eventually permissive license. (disclosure: I work for Sentry)
- aeyes 4y ago
  Sentry is not APM, when I last tested the product it looked like randomized tracing comparable to Datadog. Edit: I looked at the docs, Sentry still has a sample rate parameter so this product can't give you the same results. With NewRelic I can have 100M transaction per day and then I have a single different transaction once every day and I can be sure that the agent will pick it up - always. With sampling you don't get that. Tracing gets you more depth but I seldom need that, I want APM and I only need tracing for a very very low percentage of transactions.

aasasd 5y ago

> I'll let our account rep know that this makes us hate them even more. “Glad we could help! Just remember to continue making regular payments.”

shyn3 5y ago

Their new pricing definitely was higher but was awesome because we could use all their tools. DataDog is a nightmare and every other tool which nickels and dimes you. I love that they charge per GB and admin user. edit: We had to resort to using APM on a portion of the farm but this allowed us to use it on all of it and finding issues was way faster. Incidents by level 1 were resolved faster as well and that was huge for global teams SLA.

deleted 5y ago

[deleted]

lupire 5y ago

why do you hate them for being, in your own opinion, the best in the world?

aeyes 5y ago
The APM product hasn't seen any new features in the 5+ years I have used it. The new UI that they have been working on for years even removed features, luckily you can still switch back to the old UI. APM is the product which got them off the ground, now they hardly care about it. Yet they have no problem raising prices beyond 10x for certain usage patterns. And its not really negotiable either. I understand that they want to make money, but we are paying hundreds of thousands more, not just a few thousands. And we get exactly the same product we had 5 years ago. People are equally annoyed about the Datadog pricing model but at least there, I don't pay for what I don't use and I only pay for data ingested. NewRelic has the per user pricing model for one single reason: They want to upsell everything else on their platform because you are already paying for the users. Ingesting logs by default is just another way of costumer unfriendly upselling.

sleiben 5y ago

We had the same issue and were so frustrated, that we decided to move to DataDog. Yes, the NewRelic APM UI/UX is better but you get used to DDs pretty fast too. And log management is better on DD side actually. A fancy APM UI isn’t worth it to tolerate these dark business patterns which they try (or just do) all the time IMO. We didn’t regret the decision.