New Relic's logging agent had a bug in it that lost a good portion of our logs for a few months last year. Support were extremely lethargic about diagnosing, an

New Relic's logging agent had a bug in it that lost a good portion of our logs for a few months last year. Support were extremely lethargic about diagnosing, and once they found that it was in fact a bug on their end, weren't at all apologetic. We dropped them and moved to DD for logging and it has been generally better so far, although I know by reputation they have price surprises now and again. Amusingly, despite our account being closed, I received this same email this morning, so somebody there isn't exactly on top of keeping their mail list clean.