My issue is that they have apparently no wiggle room or advance underwriters for the loan. They have a lot of employees that don't do data entry (because the pr

My issue is that they have apparently no wiggle room or advance underwriters for the loan. They have a lot of employees that don't do data entry (because the process does that for you), that don't really think, that do take up money to be paid to be the voice on the other side of the phone. Given this, they could probably reduce staffing by another 10%. As times get tougher, the edge cases will probably become a lucrative section of market. Rocket's been troublesome before. I doubt they have the capacity to pivot (given, again, their apparent lack of skilled brokers/underwriters).