>This one is big for product designers. Often we listen to the people who pay for it and miss out on the people who actually have to use it. Pedantic, but: I

>This one is big for product designers. Often we listen to the people who pay for it and miss out on the people who actually have to use it. Pedantic, but: I think it's the responsibility of the people that pay for it to talk to the people who use it, and buy the best software. I have a hard time believing that you can sit a bunch of nurses in a room to talk about the software, and that they'd design and/or elaborate on an awesome UX. Is there an example of that ever working? People have funny ideas about what they want. Homer Simpson's car design is a meme for a reason.