IBM took away in-house coffee in Australia about 10 years ago. Cost-cutting. What's coffee, cents a day? Great. So now all your consultants spend 45 minutes eve

IBM took away in-house coffee in Australia about 10 years ago. Cost-cutting. What's coffee, cents a day? Great. So now all your consultants spend 45 minutes every morning going out for coffee. Before I worked for IBM I asked a friend what it had been like. "Unbelievably bad", they said. "Worse than everyone had said it would be." So I thought, it can't be that bad. How could it be? And when I worked there it was worse! So when the next friend who got approached asked me I said, my god, remember how bad friend -1 said it was, well, it's worse! And that friend thought, no, it can't be that bad. And then they worked there and found it worse than even I had explained. And so it goes.