3. IT systems that they have to use were designed by people who have not talked with the workers who use them. You couldn't be more right about that. Last week

3. IT systems that they have to use were designed by people who have not talked with the workers who use them. You couldn't be more right about that. Last week a nurse had to use a computer in my wife's hospital room to log that she'd given her a painkiller. The IT staff had failed to configure the hospital computers to disable windows updates or restrict them to off-hours and the nurse was forced to stand there for ten solid minutes while Update churned, the pc restarted, and Update churned some more.