I'm not sure about the feeling of entitlement. I think it's actually the opposite. Until very recently, the video gaming scene was a game was done, gold press

I'm not sure about the feeling of entitlement. I think it's actually the opposite. Until very recently, the video gaming scene was a game was done, gold pressed, shipped and never touched again. No feedback, no updates, no changes, so gamers would quite prominently voice their opinions. This had no chance at all of affecting the current game but provided feedback on how to do the NEXT game. This same method of voicing opinions has been carried over into an environment where you can react to them and improve the game without a change in tone. It also strongly falls into the fact that if people are complaining about it, it means they care and you have customers.