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That'll probably expand over time. I would imagine they don't know what demand for this will be like, and parts for older devices are probably not in productio
by volkl48 4y ago
That'll probably expand over time.
I would imagine they don't know what demand for this will be like, and parts for older devices are probably not in production at this point - so they probably don't have inventory to support a lot more than what they expected to service through their traditional processes.
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While not self-service, I'll note they've expanded service lifespans on the Mac side for repair in recent years. They'd previously guaranteed service would be available for 5 years (from end of new production of the model - which could be a while later than you purchased yours. The mid-2012 13" MBP is still less than 5 years from end of production.), but it was a hard cutoff after that. 5 years and 1 month? Nothing.
Now it's up to 7 years if the parts are available (10 years for batteries on some models), and anecdotally we've had a few repaired in that age range without issue.
That direction suggests to me that in the long run you're likely to see similar things on their "self-service repair" side.