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This page underestimates how much it costs to handle SSO as a service provider. Companies that want it are almost always large enough to demand custom contracts
by zrail 4y ago
This page underestimates how much it costs to handle SSO as a service provider. Companies that want it are almost always large enough to demand custom contracts, procurement discounts, custom integration work (SSO beyond the big few providers almost always requires custom work), meetings, and security attestations.
- rektide 4y agoTrying to help customers get SSO setup is definitely one of the most painful & elaborate chores we have to suffer at $CURRENTJOB. We flat up wont do 2/3rds of the asks you listed, but just getting it wired up & going, providing some basic debugging to make it go... we really are apes with hammers trying to pound these systems into going, have little idea what we're doing, & are way undertooled. It feels like super complex tech that requires very specific expertise to wrangle. That said, I think this site is a great & wonderful & moral cause & I support this wall of shame fully. It just needs to be there, as annoying as it is.
- ajcoll5 4y agoI see similar sentiments whenever SSOTax is mentioned. If providing it is a support burden, why not provide an unsupported standard self service SAML 2 integration that is validated against the top 2-3 identity providers, and make clear if the customer needs assistance with the integration or something custom it's $X hourly rate? Why must everyone suffer the outrageous 'tax' if most are just using the same top 2-3 providers anyway.