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You mention that your email responses to complaints are not sent to spam. How are those different to the emails that are marked as spam? Therein may lie a clu
by GianFabien 5y ago
You mention that your email responses to complaints are not sent to spam.
How are those different to the emails that are marked as spam? Therein may lie a clue as to what is causing the problem.
Fighting big companies is a David vs Goliath battle. Except in the world of lawyers and deep corporate pockets, the Davids end up being chewed up and spat out.
- gus_massa 5y agoThis is common [1]. Most email provider detect replies [2] and it's easier to pass the spam filter. Also if the user sends you an email, you are added to a secret allowlist [3]. So we added a message asking people to send us an email if they don't receive our initial message. [1] And Gmail/Hotmail/Yahoo have slightly different rules/heuristics, so each trick may work in some of them and not in the others. [2] Real replies, not fake replies that start with Re: [3] A different list for each user.
- deleted 5y ago[deleted]