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I'd challenge that. Used to work with AWS, now with GCP. - They both throw credits at companies. - Services are similar. - Prices are similar, although Google

by simsla 4y ago

I'd challenge that. Used to work with AWS, now with GCP. - They both throw credits at companies. - Services are similar. - Prices are similar, although Google sometimes has silly costs for "enabling" a service/API. - GCP dashboard is snappier. - AWS has good support. I'd wager the quality of support is the main differentiator.

dijit 4y ago
My experience is the opposite w.r.t. support. But I’m in Sweden and AWS keeps sending “sales engineers” who don’t know what the product is doing under the hood.
- ckdarby 4y ago
  Uh, are you paying for enterprise support? Are you referring to your AWS team's solution architect as a sales engineer? The support team I deal with has always pulled in the actual devs from AWS if we have a particular question about a service. In terms of understanding our product we send them diagrams and they are well informed.
  - dijit 4y ago
    That's my experience with Google, actually. I have a lot of information about how the services are functionally working underneath (under NDA, unfortunately) and what their limits are, they even informed us of their recommended course of action based on what we're trying to accomplish, they even invited me to feedback on their roadmap to understand what features are most desirable and even what UX patterns made the most sense to me, personally. Of course, we were paying for enterprise support, but even during pre-sales they were giving us this information, I.E: when we were onboarding and before we had a contract in place. We had an enterprise support contract with AWS too, that was the blessed provider at Ubisoft, but all I ever saw from them, upon multiple requests for technical assistance: was a dude telling me S3 is essentially magic, and that there's no such thing as a capacity limit in their cloud. Given that I managed to hit capacity limits in Googles and Microsofts Clouds pretty easily, I'm not sure I believe them. I'm going to guess you're in North America? it feels like people in NA get a good support experience with AWS; however it's my experience that Europe gets absolutely shafted. I believe the EU is following what america does in this regard, perhaps because of some potentially misplaced thought that the America is doing best practice. (or because Americans lead the world in software, so all software tends to support AWS natively).
    - ckdarby 4y ago
      If you have an enterprise contract with AWS bring it up with your AM & TAM. They will pull in direct resources from AWS.
      - dijit 4y ago
        The boat has long sailed on that job, (2016~ was when we evaluated Clouds), but we had reached out to our AM & TAM, in fact, the "sales spooge" guy was our TAM for EMEA based out of France. :) He came back to visit us in Sweden 3 times because we kept asking for a technical contact to explain things for us. I work for a US company now that's on AWS, the experience is very different from that.

by simsla 4y ago

dijit 4y ago

My experience is the opposite w.r.t. support. But I’m in Sweden and AWS keeps sending “sales engineers” who don’t know what the product is doing under the hood.

ckdarby 4y ago
Uh, are you paying for enterprise support? Are you referring to your AWS team's solution architect as a sales engineer? The support team I deal with has always pulled in the actual devs from AWS if we have a particular question about a service. In terms of understanding our product we send them diagrams and they are well informed.
- dijit 4y ago
  That's my experience with Google, actually. I have a lot of information about how the services are functionally working underneath (under NDA, unfortunately) and what their limits are, they even informed us of their recommended course of action based on what we're trying to accomplish, they even invited me to feedback on their roadmap to understand what features are most desirable and even what UX patterns made the most sense to me, personally. Of course, we were paying for enterprise support, but even during pre-sales they were giving us this information, I.E: when we were onboarding and before we had a contract in place. We had an enterprise support contract with AWS too, that was the blessed provider at Ubisoft, but all I ever saw from them, upon multiple requests for technical assistance: was a dude telling me S3 is essentially magic, and that there's no such thing as a capacity limit in their cloud. Given that I managed to hit capacity limits in Googles and Microsofts Clouds pretty easily, I'm not sure I believe them. I'm going to guess you're in North America? it feels like people in NA get a good support experience with AWS; however it's my experience that Europe gets absolutely shafted. I believe the EU is following what america does in this regard, perhaps because of some potentially misplaced thought that the America is doing best practice. (or because Americans lead the world in software, so all software tends to support AWS natively).
  - ckdarby 4y ago
    If you have an enterprise contract with AWS bring it up with your AM & TAM. They will pull in direct resources from AWS.
    - dijit 4y ago
      The boat has long sailed on that job, (2016~ was when we evaluated Clouds), but we had reached out to our AM & TAM, in fact, the "sales spooge" guy was our TAM for EMEA based out of France. :) He came back to visit us in Sweden 3 times because we kept asking for a technical contact to explain things for us. I work for a US company now that's on AWS, the experience is very different from that.