5 ms·

McDonald’s already has self-order kiosks. While you can still order from the standard cashier, most customers opt to use the kiosks. I suspect automation will b

McDonald’s already has self-order kiosks. While you can still order from the standard cashier, most customers opt to use the kiosks. I suspect automation will be accelerated by the “great resignation” and the recent push for unions.

ALittleLight 4y ago
I feel you're right about most customers preferring the standard McDonald's cashier - but at the grocery store most customers prefer self-checkout. I wonder what that means. Maybe it's the customization? If all I have to do is scan things, then I can do that about as fast as the professional checker, but if I have to make customizations and select from menu options and so on, maybe it's faster, and certainly easier, to let the professional do it. I wonder if McDonald's, or similar, is taking the audio from their drive-thrus, and the resultant order, and using that to train a machine learning model. If you could train an ML system to be as easy to order from as the standard cashier, and combine that with a screen and an intuitive (and standardized) interface to modify the order, perhaps you could bring more people to self-ordering.
- shric 4y ago
  It looks like you misread the parent. They said most customers prefer the self-order kiosks. This has been my experience too.
  - ALittleLight 4y ago
    Huh, I guess I did. Where I live I feel most people ignore the self-order kiosks to order from the cashier.
dragonwriter 4y ago
> I suspect automation will be accelerated by the “great resignation” “the great resignation” is a cute catchphrase but misleading. There was basically no net voluntary withdrawal from the labor force, just a rapid resolution of deferred workforce mobility resulting from both sides (employer/employee) being reluctant to start new jobs during the peak of the pandemic and associated restrictions.

5 ms·

McDonald’s already has self-order kiosks. While you can still order from the standard cashier, most customers opt to use the kiosks. I suspect automation will b

by HomeGear 4y ago

ALittleLight 4y ago
I feel you're right about most customers preferring the standard McDonald's cashier - but at the grocery store most customers prefer self-checkout. I wonder what that means. Maybe it's the customization? If all I have to do is scan things, then I can do that about as fast as the professional checker, but if I have to make customizations and select from menu options and so on, maybe it's faster, and certainly easier, to let the professional do it. I wonder if McDonald's, or similar, is taking the audio from their drive-thrus, and the resultant order, and using that to train a machine learning model. If you could train an ML system to be as easy to order from as the standard cashier, and combine that with a screen and an intuitive (and standardized) interface to modify the order, perhaps you could bring more people to self-ordering.
- shric 4y ago
  It looks like you misread the parent. They said most customers prefer the self-order kiosks. This has been my experience too.
  - ALittleLight 4y ago
    Huh, I guess I did. Where I live I feel most people ignore the self-order kiosks to order from the cashier.
dragonwriter 4y ago
> I suspect automation will be accelerated by the “great resignation” “the great resignation” is a cute catchphrase but misleading. There was basically no net voluntary withdrawal from the labor force, just a rapid resolution of deferred workforce mobility resulting from both sides (employer/employee) being reluctant to start new jobs during the peak of the pandemic and associated restrictions.