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It was never a publicly stated policy and, anecdotally, they seem to have stopped doing it on newer phones. But one person escalated to a manager (because the f
by nfriedly 5y ago
It was never a publicly stated policy and, anecdotally, they seem to have stopped doing it on newer phones. But one person escalated to a manager (because the first-level support staff didn't understand the difference between carrier unlocking and bootloader unlocking), and the manager stated that it was their policy.
And, yeah, I agree that it's probably the worst of all situations. If I'd have known that a google repair would cut the phone's lifespan in half, I'd have just done the repair myself, or else hired someone local to do it.
- cxr 5y agoAre you in the US? It doesn't solve the issue that you now have to deal with, but if you paid for the "repair" service, I'd have considered cancelling the payment through my bank.
- nfriedly 5y agoI am in the US. It was a free repair (covered by the warranty), and I didn't realize the bootloader lock issue until a couple of years later. (I was running stock firmware at the time - it's only been since google dropped support for the phone that I tried to upgrade to a third-party firmware.)
- slavik81 5y agoIs that safe? I would assume that disputing a transaction with Google would get you locked out of all Google services.