> the complexity of not having processes rather than the complexity of maintaining them There are always processes. Sometimes they are explicit and well-unders

> the complexity of not having processes rather than the complexity of maintaining them There are always processes. Sometimes they are explicit and well-understood; sometimes they are hidden, and not open to improvement because nobody knows what they are. Implicit processes tend to disadvantage newcomers, as well as reinforcing social assumptions and conventions (that tend to disadvantage those that are already disadvantaged). Explicit processes don't have to be heavyweight and bureaucratic. There was a good essay on the problems caused by informal/implicit processes, from about 20 years ago. I've spent 45 minutes searching for it, but I'm afraid I can't find it.