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Googler, opinions are my own. I don't work anywhere near phone stuff. I assume your friend has tried all the debugging on this page? https://support.google.com

by kyrra 5y ago

Googler, opinions are my own. I don't work anywhere near phone stuff. I assume your friend has tried all the debugging on this page? https://support.google.com/messages/answer/9363493?hl=en https://support.google.com/messages/answer/9363493?hl=en My wife's phone keeps failing to connect and we have to do the carrier services reset to make it work. A terrible solution to me requiring factory resetting your phone. But even then, I have a friend that was never able to get RCS to work on his phone, and he spent multiple hours with Google support trying to figure it out. There is something wrong with his account on Google and the carriers side (he tried multiple phones, and it never worked). The RCS team definitely has some corner cases to work out getting everyone activated, because it leads to really bad stories like this.

Workaccount2 5y ago
Thanks, but I feel I am reaching a point where I need my friend to be able to go to a physical location where they either fix it or clone his phone onto a new one that does work. I can't be google's advocate twisting my friend's arm to troubleshoot their phone anymore. This is just a tiny sliver of my dissatisfaction too. I feel like the long time lover that sits down one night and after a lot of thinking gives pause with "Wait, why am I still in this relationship?"
- mrehler 5y ago
  Because those wonderful jingles made it so appealing! And keep you coming back for the "phone plan that can!"
- kyrra 5y ago
  I think Google was in a different position than Apple in the case of messaging client. Apple has total control of the text message app on the iPhone, or Google does not. Google had to appease Samsung and likely some other cell phone makers to allow them to make their own RCS compatible app. Google took RCS and created universal profiles, and I think wants to get Apple on board with it so that there is a shared protocol between vendors. Apple went to full proprietary stack that no one else can use, while Google went the more open protocol. Open protocols like this always tend to have a bit more headache, and we're seeing that with RCS. Especially when some of the players are cell service providers. If the EU open protocol legislation ever pans out, I wonder how that would impact iMessage and RCS.

by kyrra 5y ago

Workaccount2 5y ago

Thanks, but I feel I am reaching a point where I need my friend to be able to go to a physical location where they either fix it or clone his phone onto a new one that does work. I can't be google's advocate twisting my friend's arm to troubleshoot their phone anymore. This is just a tiny sliver of my dissatisfaction too. I feel like the long time lover that sits down one night and after a lot of thinking gives pause with "Wait, why am I still in this relationship?"

mrehler 5y ago
Because those wonderful jingles made it so appealing! And keep you coming back for the "phone plan that can!"
kyrra 5y ago
I think Google was in a different position than Apple in the case of messaging client. Apple has total control of the text message app on the iPhone, or Google does not. Google had to appease Samsung and likely some other cell phone makers to allow them to make their own RCS compatible app. Google took RCS and created universal profiles, and I think wants to get Apple on board with it so that there is a shared protocol between vendors. Apple went to full proprietary stack that no one else can use, while Google went the more open protocol. Open protocols like this always tend to have a bit more headache, and we're seeing that with RCS. Especially when some of the players are cell service providers. If the EU open protocol legislation ever pans out, I wonder how that would impact iMessage and RCS.