For a long time when we didn't have much support volume we just used a google group that anyone doing tickets could access. This has the nice upside of being fr

For a long time when we didn't have much support volume we just used a google group that anyone doing tickets could access. This has the nice upside of being free. We've used Teamwork Desk for the past few years and have been decently satisifed with it. It can be a little clunky at times and the help site feature has had some weird downtime, but for the most part it handles our small support workloads fine.