My point was more abstract than that. The thread I was in was concerned with how when Apple makes big changes, they are called bold, while when Microsoft does i

My point was more abstract than that. The thread I was in was concerned with how when Apple makes big changes, they are called bold, while when Microsoft does it, they are called flailing. My point was that the comparison must take into account the culture each company takes toward accommodating the needs and tastes of legacy/long-standing customers. Pulling out one example - the Ribbon in Office, which people still bitch about to this day, mind you - does very little to argue that Microsoft has a tradition of bold changes breaking existing user expectations. Such an argument would need to be much, much stronger.