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I have a process for using Dropbox to upload a large number of photos. My goal is to find out (1) is it easy, (2) does it feel easy as you go along, and (3) wh

by brlewis 15y ago

I have a process for using Dropbox to upload a large number of photos. My goal is to find out (1) is it easy, (2) does it feel easy as you go along, and (3) what unknowns might make users uneasy during the process. (Feedback that doesn't serve this goal is welcome too.) Pretend you want to try a site that automatically organizes your photos into a blog-like format. Share a new Dropbox folder with box@ourdoings.com Think aloud during this process as follows: time question when-answered Mostly just "time question", but sometimes you'll go back to note when you got your answer, e.g. 10:30 Shared the folder...what next? 10:45 Much appreciated! P.S. I filled out your survey and left my email address.

mikegreenberg 15y ago
10:06p Shared dropbox folder... seriously, what next? haha 10:07p 10:07p Got email describing next steps. I suppose I wait for human intervention to arrive. (PS: So far, none of this is easy. If it weren't for it feeling like a treasure hunt, I'd have probably given up already.) 10:12p Decided to register while I wait... 10:15p Got the welcome email... 10:17p Fell into a rabbit hole. Sorry, but this is much too complicated. I realize this is a VERY early prototype (I hope) but there is no way a user will open an uploaded html doc to follow a url in order to link my account to my shared folder. Surely there is some other way of doing this via Dropbox's APIs?
- brlewis 15y ago
  Thanks for the valuable feedback on this process. 57 users have gone all the way through it, or an even more complicated previous setup, but 19 abandoned it in the middle (including you). I've looked at the Dropbox API before, and at the time it didn't seem as good as the shared-folder method. I'll have another look, keeping in mind what a big UX difference it could make.
  - mikegreenberg 15y ago
    I really feel this is important to invest significant time into. The onboarding is probably the biggest touch point with your customers and their first experience. Further, just because users have completed the process, it's important to ask if they are happy after completing it. Satisfaction is a much more worthy goal.
    - brlewis 15y ago
      I agree onboarding is key, especially at this point. Most users will start from the web site, not from sharing a folder, but some will start from sharing a folder, and I want that process smooth. I've got post-setup satisfaction among the (mostly early-adopter) users who've tried it, but that's because they only have to do it once. The "amazingly sweet solution" quote on http://ourdoings.com/ http://ourdoings.com/ is from someone who went through the previous, even more complicated setup. But I definitely do need to make it smoother if I want to attract even more early adopters, much less mainstream users.
      - mikegreenberg 15y ago
        I'm happy to try it again when you have an update. I've left my account active.

by brlewis 15y ago

mikegreenberg 15y ago

10:06p Shared dropbox folder... seriously, what next? haha 10:07p 10:07p Got email describing next steps. I suppose I wait for human intervention to arrive. (PS: So far, none of this is easy. If it weren't for it feeling like a treasure hunt, I'd have probably given up already.) 10:12p Decided to register while I wait... 10:15p Got the welcome email... 10:17p Fell into a rabbit hole. Sorry, but this is much too complicated. I realize this is a VERY early prototype (I hope) but there is no way a user will open an uploaded html doc to follow a url in order to link my account to my shared folder. Surely there is some other way of doing this via Dropbox's APIs?

brlewis 15y ago
Thanks for the valuable feedback on this process. 57 users have gone all the way through it, or an even more complicated previous setup, but 19 abandoned it in the middle (including you). I've looked at the Dropbox API before, and at the time it didn't seem as good as the shared-folder method. I'll have another look, keeping in mind what a big UX difference it could make.
- mikegreenberg 15y ago
  I really feel this is important to invest significant time into. The onboarding is probably the biggest touch point with your customers and their first experience. Further, just because users have completed the process, it's important to ask if they are happy after completing it. Satisfaction is a much more worthy goal.
  - brlewis 15y ago
    I agree onboarding is key, especially at this point. Most users will start from the web site, not from sharing a folder, but some will start from sharing a folder, and I want that process smooth. I've got post-setup satisfaction among the (mostly early-adopter) users who've tried it, but that's because they only have to do it once. The "amazingly sweet solution" quote on http://ourdoings.com/ http://ourdoings.com/ is from someone who went through the previous, even more complicated setup. But I definitely do need to make it smoother if I want to attract even more early adopters, much less mainstream users.
    - mikegreenberg 15y ago
      I'm happy to try it again when you have an update. I've left my account active.