And of course you might discover that the decisions were not weird or arbitrary, and were in fact guided by a genuine need, or some context you are unaware of.

And of course you might discover that the decisions were not weird or arbitrary, and were in fact guided by a genuine need, or some context you are unaware of. While it can definitely backfire if your product people never push back and agree to things that are impractical/impossible, ultimately "keeping the customer happy" is how the business stays in business and paying people.